So, I posted an opinion yesterday about PBXtra by Fonality. Imagine my surprise when I’m at work and there is someone on the phone from Fonality. They called for Robert since he was the one that did the actual order, but Robert made them talk to me instead not knowing why they were calling.
They saw the blog post. They wanted to know what things they could improve to make PBXtra a better product. I shared with them our frustrations with HUD and how it just didn’t work well for our use. They told me that they have a new phone available since we purchased that will show the lines on it instead of having to use HUD.
We’re still leaving and they didn’t offer to buy it back, but I’m quite impressed that they care enough to find out why we didn’t like it and ask for feedback.
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