…by me. 
We went live on Monday. I spent all day looking through the data. Found a few things that didn’t get imported, a few things that didn’t come in right, etc. I’d email our rep (Laurie Goodrich) and our person who did the data conversion (Rob) and the problem would be fixed within less than 30 minutes. I THOUGHT the billing addresses for our customers that have multiple sites should have been imported, but thankfully, Rob knew better. If he had done what I *thought* we needed we’d have a lot of duplicated records in our new, nice software. That would have been a travesty!
I thought there were a lot of extra clicks just to get to the system password so I emailed support asking that it be easier to get to. Within 10 minutes or so, I had an email telling me how to get to it faster than I was doing it. Screen shots and all. Then a minute or so after that, I got an email from a developer with a screen shot showing how it will be easier to get to on the next update. Can’t ask for faster service than that!
One of my favorite things is that there are so many ways to do one thing. At first, it seems to complicate things. But in the long run, it’s really nice because you can use the software in a way that works best for you.
Automatic credit card processing is going to take a lot of work over the weekend. Alarms for windows didn’t delete the information when you took someone off of auto, so we had a lot of bad ones imported. As far as I can tell, there was no way around that. It seems that it was still better to bring it all in so I didn’t have add all the credit card numbers manually. I just have to delete the entries that I don’t need. Can you believe that Alarms for Windows stored all that bank and credit card data raw in the database? Sure glad we’re getting away from that software.
I just really can’t think of any complaints about the software or the transition. I’ve been worried about it for months, just not knowing how well the data could come in. There was so much trash data in the old Top Speed database. Alarms for windows would widow records all over the place.
I don’t think I could have asked for a better conversion experience!! Thanks Laurie and Rob!
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